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Restaurant billing that never stops — GST bills, KOTs, kitchen display and a captain app, running on your own PC.

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Home/Blog/Theft alerts
🛡️ Owner alerts

How restaurant owners catch billing theft: cancelled bills, discounts and cash shortages

The common ways money leaks at a restaurant counter, and how TezBill's owner alerts point you to the bill and the person.

TezBill team·Quieto Solutions LLP·5 min read
🛡️
✓ Bills cancelled after they were printed✓ Food sent to the kitchen without a bill✓ Cash short at day close✓ Large or late-night discounts
01

Where money leaks at the counter

Most restaurant theft isn't dramatic. It's a bill printed for the guest and cancelled after they pay cash, a dish sent to the kitchen that never reaches a bill, a generous discount late at night, or a drawer that's a little short every evening.

Each of these leaves a trace in the billing software, if someone looks.

02

TezBill looks for you

Reports → Alerts lists the bills and people worth a look, most serious first. It's only visible to the owner.

  • ✓Bill cancelled after printing
  • ✓KOT sent, order cancelled, no bill
  • ✓Cash short at day close
  • ✓Discount of 25% or more, or after 10 pm
  • ✓Free (NC) bills of ₹500 or more
  • ✓Orders left open for hours
03

Spotting a pattern, not just one bill

One cancelled order means nothing. Nine in a day from the same cashier, when they usually cancel two, is worth a conversation. TezBill compares each person's cancellations, discounts, free bills and reprints with their own previous four weeks and flags anyone far above their usual.

04

Prevent it, not just find it

Every staff member logs in with their own PIN. Cancelling, discounting or reprinting can require a manager's PIN, and everything is written to the audit log with who did it and who approved it.

What TezBill alerts you about

  • ✓Bills cancelled after they were printed
  • ✓Food sent to the kitchen without a bill
  • ✓Cash short at day close
  • ✓Large or late-night discounts
  • ✓Items removed after the KOT
  • ✓Staff doing far more cancellations than usual

Questions from owners

Can my manager see the alerts?

No. Alerts are for the owner only, because a manager's own actions can appear in them.

Can I change what counts as a large discount?

Yes. The late-night hour, discount percentage, hours an order may stay open and cash shortage amount are all adjustable.

On this page
  1. 01Where money leaks at the counter
  2. 02TezBill looks for you
  3. 03Spotting a pattern, not just one bill
  4. 04Prevent it, not just find it

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