Refund & cancellation policy

1. Software licence

Because you can see TezBill working before paying, a software licence is not refundable after purchase, except in these cases:

• TezBill cannot be activated on your PC with the licence key we sent; or
• There is a defect in TezBill that we cannot fix within 7 days of your purchase.

In these cases we give a full refund within 7 working days, to the UPI account you paid from.

2. Renewals

Renewal fees are non-refundable once the new licence period has started.

3. Hardware kits

• If an item arrives damaged or defective, tell us within 48 hours of delivery with photos of the item and the packaging. We will arrange a replacement.
• After that, defects are covered by the manufacturer’s 1-year warranty. We will help you raise the warranty claim.
• We do not give refunds on hardware that has been used.

See our shipping policy for delivery details.

4. How to ask for a refund or replacement

Contact us with your restaurant name, the phone number used for the purchase, the UPI payment reference and a short description of the problem.